Welcome to Florists Camden, your trusted online flower delivery service serving Camden and the surrounding areas. These Terms & Conditions govern the use of our website and the purchase of floral products and related services through our online platform. By placing an order with Florists Camden, you agree to be bound by these Terms & Conditions, so please read them carefully before making a purchase. If you do not accept these conditions, you should not use this website or our services.
These Terms & Conditions apply to all customers placing orders with Florists Camden, whether for delivery within Camden or to neighbouring areas. Our online flower delivery offerings and terms are tailored to ensure a seamless and satisfactory experience for every customer within our service locations.
Placing an order with Florists Camden for online flower delivery is straightforward. Orders can be made through our website by selecting your desired floral products and following the checkout process. You must provide accurate details, including recipient name, delivery address, preferred delivery date, contact information, and any personalised messages or special instructions you may wish to include.
Once you have submitted your order, you will receive an automated order acknowledgement email confirming receipt. Please note, this email serves only as confirmation that your order has been received; it does not constitute acceptance of your order. Acceptance of your order, and the formation of a legally binding contract, occurs once we have reviewed the order, confirmed availability, arranged delivery particulars, and sent you a separate email confirming dispatch.
Florists Camden reserves the right to refuse any order prior to dispatch and payment processing if, for example, products are unavailable, delivery locations are out of scope, or due to any other reasonable grounds. In such cases, you will be notified promptly, and any payments already made will be fully refunded.
We strive to ensure all floral arrangements and products are depicted accurately on our website. However, as flowers are natural products and subject to seasonal availability, certain varieties or colours may from time to time require substitution. In these cases, we will substitute with flowers of similar value and appearance, ensuring the overall theme and value of your order is maintained. Where possible, we will notify you if major substitutions are necessary.
Images and descriptions are for illustrative purposes only. Minor variances between website images and delivered arrangements may occur owing to availability and artistic interpretation.
Florists Camden provides prompt and reliable flower delivery services in Camden and adjacent localities. Deliveries are made according to your selected delivery date and address details as provided during order placement. We endeavour to deliver all orders at the earliest possible opportunity on your chosen delivery date; however, delivery times cannot be guaranteed, especially during busy periods or for orders placed at short notice.
It is your responsibility to ensure the recipient’s delivery address and contact details are correct and accessible on the delivery date. Florists Camden shall not be held liable for late or failed delivery where incorrect or incomplete information has been provided or if no one is available to accept the delivery at the specified address. If no recipient is available, we will make reasonable efforts to leave the flowers in a safe location or with a neighbour, or as otherwise instructed by you, but this may result in delays or additional delivery fees.
For certain products or during peak periods, deliveries may be fulfilled by our trusted local partners or reputable couriers, following the same quality and service standards upheld by Florists Camden.
Full payment is required at the time of placing your order. We accept a range of secure online payment methods, including major credit and debit cards. All transactions are processed securely, and your payment details are handled in accordance with prevailing data privacy standards. No order will be dispatched until complete and successful payment has been received.
All prices stated on the Florists Camden website are in British Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges may apply, as clearly indicated during the order process before you confirm payment.
You may request to cancel or amend your online flower delivery order by contacting us as soon as possible after order placement. While we will make every effort to accommodate your cancellation or amendments, this may not always be possible if the order has already been prepared or dispatched. If successful, your payment will be refunded in full for any cancellations made at least 24 hours before the scheduled delivery date. Refunds are processed using the original payment method and timings may vary depending on your financial institution.
If you wish to amend your order (such as a change in delivery address or message), we will do our best to assist, but late requests cannot be guaranteed and may incur additional charges. Please double-check all recipient information before confirming your online order to avoid disappointment.
Notwithstanding the above, due to the perishable nature of our products, cancellations and refunds are not always possible once orders are prepared or out for delivery. Our team will advise you of the options available at the time of your request.
At Florists Camden, customer satisfaction is extremely important to us. If for any reason you are not satisfied with the quality of your flower delivery, please contact us within 24 hours of receipt. Where appropriate, we may request photographic evidence to help resolve the issue. If flowers are found to be damaged, not as described, or do not meet our usual standards, we will offer a replacement or a full/partial refund as appropriate. Refunds are issued using the same payment method used for purchase.
As flowers are perishable goods, we are unable to accept returns except in cases of error, damage, or failure as described above. Florists Camden retains the right to exercise discretion in handling any complaints or requests for refunds or replacements.
Florists Camden will not be liable for any loss or damage suffered by you or the recipient arising from late delivery, non-delivery, or from the use or misuse of the products supplied, except where required by law or due to our negligence. Liability in any case is limited to the cost of the products ordered. We shall not be responsible for any indirect, special, or consequential damages, loss of profit, goodwill, or opportunity. Please note that certain external factors, including adverse weather, traffic disruptions, or unforeseen local circumstances, may impact delivery schedules.
Florists Camden shall not be held liable for any failure or delay to fulfill any obligations under these Terms & Conditions if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, accidents, pandemics, or government restrictions. If a force majeure event occurs, we will make every reasonable effort to keep you informed and to resume services as soon as possible.
All personal information provided to Florists Camden during the order process is handled with utmost care and in accordance with relevant UK data protection laws and our privacy policy. We will only use your information to fulfil your order and to improve your customer experience. We do not share your details with third parties except as required to process your order and arrange delivery.
All content, images, trademarks, and designs featured on the Florists Camden website are the property of Florists Camden or its content suppliers and are protected by applicable intellectual property laws. Content must not be reproduced, distributed, or used for commercial purposes without express written consent.
These Terms & Conditions, and any disputes arising from or in connection with their subject matter or formation (including non-contractual disputes or claims), are governed by and interpreted in accordance with the laws of England and Wales. You agree that the English courts shall have exclusive jurisdiction to settle any disputes that may arise.
Florists Camden reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. You are advised to review these Terms & Conditions regularly to ensure continued understanding and acceptance. Continued use of our services or placement of orders after any changes have been made constitutes acceptance of those changes.
If you have any questions regarding these Terms & Conditions, your order, or any aspect of our online flower delivery service, please contact our customer service team using the contact form on our website. We are committed to resolving any queries or issues promptly and to your satisfaction.
Thank you for choosing Florists Camden as your local online florist. We look forward to serving you and delivering beautiful arrangements to your loved ones in Camden and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Camden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Camden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
